How We Work

Q?

How do I place an order and schedule delivery?

A.

Food Hugs Kitchen has made ordering and receiving your meals quite simple;  Place your order by 48-hours prior to scheduling your delivery.

For example, if you would like for your food to be delivered on Monday at 4:00 pm, the order would need to be placed and paid for by Saturday before 4:00 pm.

You can place your order as far as 30 days in advance of your schedule delivery.

Simply choose your food category, choose your desired food or Special Food Hugs Packages, choose your desired portion size and any other options and proceed to the Cart.  Pay and schedule your delivery.

Q?

What areas do you deliver to?

A.

Our current delivery areas (zip codes) are listed below, but we're always looking to expand our services, so check back often.

Delivery Service currently available in the Dallas area:

75204, 75205, 75206, 75207, 75209, 75214, 75218, 75219, 75220, 75225, 75228, 75229, 75230, 75235, 75238, 75243, 75247

Delivery Service currently NOT available for the following areas:  

Addison, Allen, Carrollton, Coppell, Frisco, Irving, McKinney, Plano, Richardson, Mesquite, Lewisville, Grapevine, Garland, Flower Mound, Sunnyvale, Rockwall, and Rowlett.

Request Delivery Service:

Q?

How I schedule my delivery time?

A.

Our delivery time slots are as follows:

  • 2:00 pm - 4:00 pm
  • 4:00 pm - 6:00 pm
  • 6:00 pm - 8:00 pm

If you have a preference for a delivery time slot, please specify in the note section when placing your order.

Q?

What are delivery fees?

A.

We require a minimum $40.00 order for delivery (we will have a pickup option available soon!)

Delivery fee is $5.00

Any order order over $100 received FREE delivery.

Q?

How to add to, change, or cancel an order?

A.

To add or change an order, we ask that you make the change by 8:00 am the day before your scheduled delivery.

To cancel an order, we ask that you give us a 48 hour notice.  Your money will be refunded and we will look forward to your future order.

Q?

Does somebody need to be home to receive the delivery?

A.

Yes, because our food is never frozen and therefore perishable.  We require that there be someone home to receive the food delivery.

What happens if I miss my delivery?  We will bring the food back to our kitchen and contact you to determine a better delivery time the following day.

Q?

What if delivery is late, or if there are missing/extra/wrong/damaged products?

A.

Our policy is straightforward: we’ll only charge you for the products that you ordered and received, and if there’s a mistake, we'll make things right – right away. If there’s a product you’re not happy with, keep it in its original packaging and contact us immediately for support.

Q?

What payment methods do you accept?

A.

Credit card: When placing your online shopping order, you must provide a valid credit card number. You may use Amex, MasterCard, Visa, Diners or Discover accounts. If we can’t process your payment, we’ll contact you by email or phone as soon as possible.